Terms and conditions

Confirmed Bookings

All bookings are held in good faith for the arrival to the departure dates listed in the reservation system, at the rate specified at the time of booking. A full payment for your booking should be received by the Resort 60 days in advance of your arrival. A reservation is confirmed with a valid accepted payment of 25% of the rate. You undertake that you are of legal age; that all details you provide as part of the booking process, payment process or any purchase on this website are correct; that the credit card used is your own (if its paid by credit card); and that there are sufficient funds to cover the cost of the accommodations and other products & services. Reservations may be cancelled if any of the above conditions cannot be met and verified. Any reservation made is not confirmed or held until replied with a Letter of Confirmation or a Voucher thru email by the Resort Reservations.

Cancellation/No Show Policy/Rebooking

Cancellation must be informed thru email. Cancellation made: Less than 20 days prior to arrival date full payment will be forfeited. Less than 40 days prior to arrival date( with a reasonable and demostrable reason) your payment and booking will be kept for another moment. 61 days or more prior to arrival date (without any reason) your payment and booking will be kept for another moment.

A rescheduling (rebooking) or other arrangements may, at the sole discretion of the Resort shall be considered for free, but subject to availability and within 1 year from time of booking.

Identification

A valid passport for foreigners, and a valid government ID or valid passport for local residents should be presented upon check-in. A reservation may be denied without refund for any refusal or inability to present valid identification.

Functions and parties are not permitted in the villas and its premises. No exceptions. The only guests that are to occupy the villas are those who are registered with the Resort on check-in. Visitor limits apply and are enforced.

Visitors

The Resort gates are closed for all visitors, including guests’ visitors. Any checked-in guest who would want to stay out of the Resort, must inform the Resort beforehand.

Privacy

The security of guests is of prime importance to the Resort. It is committed to protect your privacy, the confidentiality and security of personal information you provided us. The information you provide is necessary to process and confirm your reservation; and may include collecting this information in a personal profile. We may also collect information to allow us to properly process the payment of accounts.

The information you provide us may be used to: – Contact you in the event of an amendment to any reservations you hold – Create a profile to assist with any further reservations you made – To inform you by email, if you have so agreed when registering on our site, of our special offers and promotions that may be relevant to you.

Pets are not allowed in Awera Resort.

Personal Belongings

Guests are reminded to mind their personal belongings. A safe is at hand to keep valuables secured. The Resort is not liable for such loss if there is negligence on the part of the guest, and after investigation, there is no evidence to warrant any negligence or mischief on the part of the Resort or its staff.